The mortgage sector has been transformed and, with the era of ultra-low interest rates over for now, lenders are competing harder on efficiency and flexibility.
Our industry-leading mortgage software is designed to support your servicing agents in delivering maximum efficiency whatever your customers request. I Flexibility is delivered through deploying the software fully on a self-managed basis or through one of our award-winning customer contact centres.
We currently manage more than £23 billion of UK mortgage assets direct from our Cardiff centre of excellence, supporting our clients across first charge, second charge and specialist mortgage products.
Overcoming key challenges in Mortgage Servicing
Our next-generation platform solves legacy headaches
Embedded compliance
The heightened scrutiny of Consumer Duty has placed mortgage lenders under intense pressure at a time when more and more customers are financially vulnerable.
Lenders are looking to their providers to support them in complying with these and future regulatory shifts without disturbing workflows, or negatively impacting the quality of customer service and call centre management.
Meeting changing expectations
At a time when customer expectations are rapidly evolving, keeping pace with the benefits (and pitfalls) of technology is key to delivering excellent service.
Our flexible, user-friendly software has been developed over many years working closely with clients and has been robustly tested at every turn. It will significantly improve your portfolio management, reduce risk and (augmented with the expertise of our contact centres) offer an effortless route to optimising your offering.
Managing growth
We know that reliance on legacy software or manual processes holds lenders back as they outgrow their operational capacity and need to scale up.
How we can help?
Easy adoption
Integrating your existing customer channels into our highly expansive API is simple and seamless, we bring you the flexibility to respond to market conditions quickly and efficiently. In collaboration with our call centre expertise and centralised compliance capabilities, you can be confident in providing a compliant service at scale.
Accelerated product lunches
Our technology and experience will dramatically reduce the time it takes to get your product to market by delivering accurate testing at pace. Our highly configurable platform enables you to launch new products on demand, at speed.
Significant cost saving
Whether you choose a hybrid model or outsourced service provisioning, the huge efficiency and cost improvements that we bring to portfolio control and risk management can significantly sharpen your competitive edge.
Clients who trust us
What our clients say about Lenvi
The new loan administration system is a key part of our investment in digital transformation and we are delighted to be working with Lenvi. This is a long-term partnership that will help us to drive operational efficiencies and better manage our customer portfolio of over 2,500 Welsh businesses as we support them with their commercial funding needs.
By proactively looking at world and financial events, we have been able to adjust our affordability model. It also made us look at customers we’ve already lent to from a credit risk perspective. We’ve looked back and tried to understand what percentage of our customer borrowing base would still have a financial buffer, if they’d applied with us today for a loan. We then identified the highest risk customer segment and have been reaching out to them to say - if they are struggling, we’re here to help.
Why Lenvi?
A wealth of expertise. Lived experience. A track-record of success. On-hand human support. Lending solutions that deliver industry leading innovation.
of credit assets are expertly managed on behalf of our clients
every 5 seconds a new loan application is processed on our platform
trust our platforms and services to deliver for their customers
Read our latest news
Check our solutions for mortgage servicing
Reduce costs, increase efficiency and use one tool to manage your collections cycle. Let us streamline your operations.
Deliver a seamless lending experience to digital customers using intelligent workflows, improved data transparency, fully customisable tools and a collaboration layer that lets you deploy new features easily.
End-to-end solutions offering ultimate peace of mind for both securitised and non-securitised portfolios.
Talk to our team to see how we can help
Book a meeting with our team of experts to discuss your needs.
