Retail finance is evolving rapidly, with growing complexity across traditional retail finance, embedded finance, and the Buy Now Pay Later (BNPL) sector. As these changes unfold, lenders need innovative solutions to stay compliant while ensuring customer acquisition remains seamless.
At Lenvi, we provide end-to-end servicing across origination, servicing, and collections, delivering unrivalled oversight of the lending journey. Our scalable solutions help lenders manage high transaction volumes during peak periods, while our advanced data insights enhance risk management. With Lenvi, lenders can confidently navigate the complexities of retail finance, ensuring compliance, enhancing customer experiences, and driving sustainable growth.
Overcoming key challenges
Through decades of experience working with clients in retail finance, we understand the challenges you face in a rapidly changing market.
Increasing compliance
The onset of Consumer Duty and additional regulation is placing high demands on retail finance, threatening to tie up resources, hold back innovation and slow down responses to the market. For ambitious lenders, this can be particularly challenging during periods of growth.
Seasonal market drivers
Sudden surges in consumer activity through sales initiatives such as Black Friday or big product launches (e.g. a new iPhone) make this sector more challenging than other areas of lending. Manual processing and legacy systems are not fit for purpose in handling rapid gear changes, which can lead to errors, delays and poor service.
Poor customer experience
Modern consumers are more knowledgeable about their options, seeking flexible, personalised solutions to fit their specific circumstances. Yet across the retail finance customer journey, there can be too many touch points that create a poor service experience with delays and disruption.
How we can help?
Low-friction customer journeys
Our culture is embedded in enterprise architecture, and we understand the powerful competitive advantage of creating a smooth customer experience. Our technology enables you to create low-friction journeys, enhancing their ability to acquire customers and deliver outstanding customer service.
Robust compliance
Lenders face unprecedented pressure to ensure that their customers’ interests are placed at the heart of every service and product they offer. We have extensive experience of meeting the ever-changing demands of regulation and compliance in retail finance, ensuring that you are never wrong-footed.
Rapid scaling
While retail finance is subject to significant fluctuation in volumes (e.g. summer sales and Christmas gifting), our thoroughly tried and tested technology enables you to scale up rapidly to meet demand and adapt in real time to changes in the retail environment.
Competitive advantage
Giving retail finance customers options and flexibility in the way that their loan is structured and repaid is critical to competing in an increasingly crowded marketplace. Our tools provide you with the ability to build out self-serve capabilities that deliver a powerful competitive edge
Clients who trust us
What our clients say about Lenvi
The new loan administration system is a key part of our investment in digital transformation and we are delighted to be working with Lenvi. This is a long-term partnership that will help us to drive operational efficiencies and better manage our customer portfolio of over 2,500 Welsh businesses as we support them with their commercial funding needs.
Why Lenvi?
A wealth of expertise. Lived experience. A track-record of success. On-hand human support. Lending solutions that deliver industry leading innovation.
of credit assets are expertly managed on behalf of our clients
every 5 seconds a new loan application is processed on our platform
trust our platforms and services to deliver for their customers
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Check our solutions for retail finance
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Deliver a seamless lending experience to digital customers using intelligent workflows, improved data transparency, fully customisable tools and a collaboration layer that lets you deploy new features easily.
End-to-end solutions offering ultimate peace of mind for both securitised and non-securitised portfolios.
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